Privacy Policy

1. Introduction

At toppers pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy applies to all information collected through our website (topperspizz.digital), mobile applications, online ordering platform, delivery services, in-store transactions, and any related services, sales, marketing, or events.

By using our services, you agree to the collection and use of information in accordance with this policy. We want to emphasize that we never sell your personal data to third parties for their commercial purposes.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, billing and delivery addresses
• Account Information: Username, password, order history, dietary preferences, allergen information
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Food Service Information: Order history, favorite items, dietary restrictions (vegan, halal, kosher, gluten-free), allergen information, special delivery instructions
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Reservation Information: Table bookings, party size, special occasion details
• Catering Details: Event information, guest count, menu preferences, delivery locations
• Communication Data: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription status, promotional opt-ins, communication preferences

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Information: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Log Information: Access times, error logs, performance data

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance data and audience insights
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders and deliveries
• Managing table reservations and catering bookings
• Providing customer support and responding to inquiries
• Account creation, authentication, and management
• Processing payments securely and preventing fraud
• Tracking dietary preferences and allergen requirements for safe food preparation
• Coordinating delivery logistics and real-time order tracking
• Managing loyalty program benefits and rewards

3.2 Communication

• Sending order confirmations, preparation updates, and delivery notifications
• Providing customer support responses and service updates
• Sending important notices about policy changes or service interruptions
• Delivering promotional emails and special offers (with your consent only)
• Sending loyalty program updates and reward notifications
• Following up on catering events and gathering feedback

3.3 Marketing and Analytics

• Personalizing website content and food recommendations
• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new menu items and services
• Creating targeted advertising based on preferences and order history
• Improving our website functionality and user experience

3.4 Legal Compliance

• Responding to legal requests and court orders
• Preventing fraud and ensuring food safety compliance
• Protecting our rights, property, and safety
• Resolving disputes and enforcing our terms of service
• Complying with health department regulations and food safety requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure handling of credit card transactions and fraud prevention
• Delivery Companies: Order fulfillment, delivery tracking, and logistics coordination
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Newsletter delivery and promotional campaigns
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Help desk and communication management
• Food Safety Compliance: Allergen tracking and dietary requirement management

4.2 Legal Requirements

We may disclose your information when required by law or to protect rights and safety:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws and regulations
• To protect and defend our rights, property, or safety
• In emergency situations to protect public safety
• To investigate and prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new owner
• We will notify customers before any transfer occurs
• The new owner must comply with this privacy policy
• Customers will have the option to delete their data before transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Sharing reviews or testimonials (with your permission)
• Participating in promotional campaigns or contests
• Collaborating with partner restaurants or food brands

5. Data Security

5.1 Technical Measures

We implement robust technical safeguards to protect your information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted using industry-standard protocols
• Advanced Firewall Systems: Multi-layer firewall protection prevents unauthorized access to our systems
• Access Control: Strict access controls ensure only authorized personnel can access personal data
• 24/7 Security Monitoring: Continuous monitoring for suspicious activities and potential threats
• Regular Data Backups: Automated backups ensure data recovery in case of system failures
• Secure Payment Processing: PCI DSS compliant payment processing with tokenization

5.2 Organizational Measures

Our organizational security practices include:

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented procedures for proper handling of personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Established procedures for responding to security incidents
• Regular Security Audits: Periodic assessments of our security measures and compliance
• Vendor Management: Due diligence and security requirements for third-party providers

5.3 Your Security Responsibilities

Help us protect your information by following these best practices:

• Strong Passwords: Use unique, complex passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us
• Report Issues: Immediately report any unauthorized access or suspicious activity

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use various technologies to collect information automatically when you use our services:

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertisement effectiveness measurement and audience targeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced user experience
• Session Storage: Temporary data storage during your browsing session

Cookie Management:

You can control cookies through your browser settings. Most browsers allow you to:

• Accept or reject cookies before they are stored
• Delete existing cookies from your device
• Set preferences for specific websites
• Block third-party cookies while allowing first-party cookies

Please note: Disabling certain cookies may affect website functionality, such as maintaining your shopping cart or staying logged in.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request copies of your personal data. We may charge a small fee for this service if your request is clearly unfounded or excessive.

7.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request that we delete your personal data, under certain conditions such as when the data is no longer necessary for the purposes it was collected.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

7.5 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You have the right to object to our processing of your personal data, especially for direct marketing purposes.

7.7 Rights Against Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we discover that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. We will work with you to address the situation promptly.

For children between 13-16, we may collect limited information with parental consent for specific services like family meal planning or dietary restriction tracking.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate protection levels as determined by relevant authorities
• Standard Contractual Clauses (SCCs): Legally binding agreements that ensure data protection standards
• Data Processing Agreements: Contracts with service providers guaranteeing appropriate data handling
• Security Measures: Technical and organizational measures to protect data during transfer
• Regular Compliance Audits: Ongoing monitoring of international data handling practices

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: Cloud storage services and data processing
• European Union: Analytics services and marketing platforms
• Other Countries: As needed for service delivery, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal:

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Data: Complete deletion using methods that make recovery impossible
• Physical Records: Secure shredding and destruction
• Backup Systems: Automated deletion from all backup systems
• Documentation: Maintaining records of disposal for compliance purposes

11. Third-Party Links

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by toppers pizza.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. These third parties have their own privacy policies and terms of service.

We strongly advise you to read the privacy policy and terms of service of any third-party websites or services that you visit or use. This includes:

• Payment processing services
• Social media platforms
• Review and rating websites
• Delivery tracking services
• Partner restaurant websites

Your interactions with these third parties are entirely your responsibility, and you should exercise caution when providing personal information to any third-party service.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage and throughout the site
• Email Notification: Direct communication to all registered users
• App Notification: Push notifications through our mobile application
• Account Dashboard: Notification within your user account
• Explicit Consent: For significant changes that affect your rights, we will seek your explicit consent

12.2 Staying Informed About Changes

• The most current version of this policy is always available on our website
• Check the "Last Updated" date at the top of this policy
• Your continued use of our services after changes constitutes acceptance
• If you disagree with changes, you have the option to stop using our services and request data deletion

13. Contact Information

13.1 Filing Complaints

If you are not satisfied with our response to your privacy concern, you may contact the relevant supervisory authority:

• US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
• EU Residents: Your local Data Protection Authority
• California Residents: California Attorney General's Office

However, we encourage you to contact us first so we can address your concerns directly.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our support team to opt out of all marketing
• SMS Opt-out: Reply "STOP" to any promotional text message

14.2 Account Deletion Process

To delete your account and withdraw all consent:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. Note: Some data may be retained for legal compliance as outlined in our retention policy
5. You will receive confirmation of account deletion within 5 business days

Important: Account deletion will remove access to order history, loyalty points, and saved preferences.

15. Conclusion

At toppers pizza, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining the trust you place in us when you choose our food and services.

We understand that your personal information is valuable and sensitive. That's why we've implemented comprehensive measures to ensure your data is collected, used, and protected responsibly. Our commitment extends beyond mere compliance; we strive to be transparent, fair, and accountable in all our data practices.

The trust relationship between toppers pizza and our customers is built on transparency, quality service, and respect for your privacy rights. We are dedicated to maintaining this trust through continuous improvement of our privacy practices and security measures.

We encourage you to stay informed about how your information is being used and to exercise your privacy rights. If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please don't hesitate to reach out to us.

Thank you for choosing toppers pizza and for taking the time to understand how we protect your privacy. Your trust enables us to continue serving delicious food while maintaining the highest standards of data protection.

Remember to check this page periodically for updates. The "Last Updated" date at the top of this policy will help you identify when changes have been made.